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Before contacting us, check out some common questions we are currently being asked which may give you an instant answer:
Event packs are in the process of being sent and can arrive up until Friday 13th February. Don’t worry if you haven’t received yours yet or know someone that has, and if your pack doesn’t arrive or you live outside of the UK, we have the Pack Collection service on Saturday 14th February.
If you’re no longer able to join us on 15th February, check out this page for further information on our policy.
Start wave details and the start list can be found on this page. Please note it is no longer possible to update your predicted time and if you'd like to change waves, you are welcome to move to a later wave on the day and don't need to notify us. It isn't possible to move to an earlier wave.
We publish all emails sent to participants on this page and if you have unsubscribed, you can resubscribe there too.
While the 2026 has sold out, you can register your interest to be the first to know when 2027 places become available. Leave your details here and we’ll be in touch by email shortly after the 2026 event.
If our trending topics haven’t answered your question, there is a good chance our Info Hub will.
Alternatively, please see our Help Centre for further assistance and if this, or the information above, has not answered your question, you can email us at info@winterrunseries.co.uk